Processing Time:

 

It usually takes 2-5 working days for us to process your order. Please note that processing time does not include weekends or holidays. During peak seasons or promotional periods, processing time may be slightly longer.

Transit Time:

 

The transit time refers to the time it takes for your order to be delivered after it has been shipped. Transit times may vary depending on the destination and the shipping method selected.

Shipping Costs:

 

Shipping costs are calculated based on the weight of the products and the destination. The shipping cost for your order will be displayed at the checkout page before you complete your purchase. Please see estimated shipping times and shipping costs below:

United States

DHL Shipping Cost

DHL Hongkong Shipping Cost

 

Standard Shipping Cost

 

 

FedEx/UPS Shipping Cost

 

 

Ship by Sea Shipping Cost

 

Canada

DHL Shipping Cost

 

Standard Airways Shipping Cost

 

Mexico

DHL Shipping Cost

 

 Standard Shipping Cost

 

If there is a delay, please don't blame us. We have no control over logistics or your local customs, but if any issues arise we are always here to help.

Please be aware of this and make informed decisions accordingly.

Order Tracking:

 

Once your order has been shipped, you will receive an email notification with the tracking number. You can track the progress of your shipment by clicking on the tracking number or visiting the carrier's website. Alternatively, you can use this number to query the tracking status by clicking on the tracking link at the bottom of our website page, or you can contact our customer service team at info@accswholesale.com for assistance with tracking your order.

Shipping Regions:

 

Our shipping services cover the United States, Canada and Mexico.

Import Duties and Taxes:

 

All our product prices currently include tariff . You don't need to pay the customs tax.

Address Changes and Order Cancellations:

 

Before Shipping:
Order Cancellations: You can cancel your order within 3 hours of purchase and receive a full refund. Please contact us at info@accswholesale.com to request a cancellation.
Address Changes: If you need to modify the shipping address, please contact us as soon as possible. We will try our best to meet your request.
After Shipping:
Order Cancellations: We do not support order cancellations after the order has been shipped. If you wish to return the items, please refer to our Return Policy for further instructions.
Address Changes: After an order has been shipped, it may not be possible to modify the shipping address. Any additional charges resulting from address changes will be the responsibility of the customer. We appreciate your understanding in this matter.

Backorders:

 

In the event that an item is temporarily out of stock, it will be placed on backorder. We will notify you of any delays and provide an estimated shipping date. If the delay is significant, we will offer alternative options or a refund.

Shipping Origin:

 

All orders are shipped from our warehouse located at UNIT 616, KAM TEEM INDUSTRIAL BUILDING, 135 CONNAUGHT ROAD WEST, SAI WAN, H.K.

If you have any further questions or need assistance regarding our shipping policy, please feel free to contact us at info@accswholesale.com